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What should I do before I call for help?
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
What kind of response times can I expect?
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.